CUSTOMER SUCCESS

How DiJones got compliance right before it became urgent

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CUSTOMER SUCCESS

How DiJones got compliance right before it became urgent

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When Tranche 2 AML/CTF reform put real estate in scope, many agencies took a wait-and-see approach. With offices across NSW and agents handling dozens of transactions a week, DiJones COO Brent May could see that any inconsistency across their network would create compliance headaches. He took action before the deadline forced his hand.

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The challenge

Founded in 1992, DiJones has built a reputation for service and innovation. With offices across Sydney, Wollongong, Southern Highlands and the Central Coast, it's one of NSW's most recognised real estate networks and a two-time winner of Residential Agency of the Year at the AREA Excellence Awards.

When Tranche 2 reforms began taking shape, Brent looked at the business and saw a structural problem. Real estate networks are naturally fragmented, with each office running its own workflows and processes, each with varying digital maturity.

That kind of fragmentation would create compliance exposure. AUSTRAC expects consistent, defensible decision-making and a clear evidence trail across every transaction. Policy documents alone wouldn’t hold up across a network that size.

With Tranche 2 set to expand the number of reporting entities from around 20,000 to over 100,000, clients in property transactions also face a new reality of being asked to upload sensitive identity documents multiple times with multiple parties.

"Waiting would have been irresponsible," Brent says. "Compliance isn't something you bolt on at the end, it's a capability you build into the operation."

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The approach

"We weren't looking for software," Brent says. "We were looking for an operating model."

DiJones partnered with My Databoss to build a compliance framework the entire network could operate from. The goal was to move agents away from judgement calls and manual processes toward a system where the right steps happen consistently, regardless of which office is handling a transaction.

Automated due diligence triggers ensure client verification happens at the right time. Clear escalation pathways mean agents can easily see potential issues for review, without the responsibility for diagnosing them. All decisions, approvals and timestamps are recorded automatically.

"Policies tell people what to do," Brent says. "Systems ensure it happens."
Working through the implementation also revealed the edge cases that can catch real estate networks off guard, such as collapsing offers, deposits from related parties and buyers whose risk profiles change mid-transaction. Using My Databoss' risk assessment methodology, DiJones mapped each scenario and built it into the framework across the network.

DiJones is also establishing a reporting group, creating a unified AML/CTF program across all offices rather than each branch managing its own obligations. It reduces the administrative burden on individual offices and lifts the standard across the board.

The My Databoss platform also addresses one of the less visible challenges of Tranche 2: client friction. For DiJones, partnering with a provider focused on reducing friction across the transaction process was a key priority.
"Instead of everyone collecting their own version of the truth, the platform enables clients to consent to share with authorised parties," Brent says. "Clients upload their identity information once, then retain full visibility and control over who accesses it."

For DiJones, this translates into a smoother, more streamlined experience for buyers and sellers, as well as for conveyancers and other stakeholders involved in the transaction. "It not only improves the client experience," Brent adds, "but also encourages other parties in the transaction to participate in a more connected, efficient process."

quote-brent-mayThe My Databoss team understands the Australian regulatory environment and the realities of the property sector. That local expertise gives us confidence we're aligned with AUSTRAC expectations. It moves us beyond checklists to a governed, practical approach to compliance.”

– Brent May, COO, DiJones

The result

With My Databoss deployed across the network, agents work from consistent, system-guided workflows rather than relying on memory or individual judgement. The business has a clear, auditable evidence trail and the compliance program is built to grow with the network.

"Regulators aren't assessing your intentions. They're assessing your evidence," says Brent.

For DiJones, that evidence is now built into how the business operates every day.

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Whitepaper: Tranche 2 AML/CTF Reform in Australia 

What lawyers, accountants and real estate professionals must know – and how to prepare

The cost of getting it wrong

In Australia, non-compliance penalties can reach $22 million per breach, plus daily penalties of around $18,000. AUSTRAC and FATF expect group-wide consistency and accountability. Recent enforcement actions – including CBA ($700M) and Westpac ($1.3B) – demonstrate the regulator's posture.

Type of Failure

Financial Impact
Late or inaccurate reporting $50K–$200K per breach
System weakness or ongoing failure $1M–$30M+ potential penalties
Severe or systemic non-compliance Business-threatening enforcement

Figures based on current penalty-unit values.

 

In 2023–24, the cost of organised crime to Australia grew to $82.3 billion, a sharp $13.6 billion increase from $68.7 billion the previous year.*

 

Old way
Manual processes and fragmented tools

  • Policy documents in a folder
  • Identity stored in emails
  • Risk in someone’s head
  • Ad hoc monitoring
  • Manual spreadsheet reports
  • Training by word of mouth 

New way
Integrated, end-to-end AML/CTF workflows

  • Live compliance system
  • Verified identity records
  • Documented, scored risk ratings
  • Ongoing alerts and reviews
  • Logged, timestamped reports
  • Recorded, trackable training 

Meet My Data Boss

 

Greta-Menzies-CEO

Greta Menzies

CEO

Greta is an AI and data governance expert with nearly two decades of experience delivering enterprise-scale transformation across finance, government and universities. With a strong track record in machine learning adoption and data strategy, she has led complex programs for major banks, retailers and institutions. At My Databoss, Greta has assembled a high-calibre team to execute on a bold vision: redefining secure data management for the AI era, with a platform built for scale, compliance, and global impact.

James-Murphy-COO

James Murphy

COO

James is a seasoned executive and operations leader with over two decades of experience across financial services, technology and data platforms. As a founding executive and CFO of a high-growth fintech that successfully scaled and exited to an ASX-listed company, he brings deep expertise in SaaS operations, cybersecurity, risk management and compliance. James plays a pivotal role at My Databoss, ensuring the business is built on strong operational foundations and ready to scale with integrity and confidence.

Kelly-Ryan-CGO

Kelly Ryan

CGO

Kelly RyanCGOKelly is a seasoned executive with over 20 years of experience leading major national organisations across the sports, entertainment and real estate sectors. Known for her strategic vision and commercial acumen, she has driven the growth and transformation of high-profile brands through innovation and modernisation. At My Databoss, Kelly leads market expansion and strategic partnerships, ensuring the business continues to deliver game-changing solutions that empower organisations globally.

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We needed consistent compliance processes for every office and agent across the network, with one system that works the same way. My Databoss gives us that, as well as full confidence that we’ll be protected and audit-ready when Tranche 2 takes effect.”

Daniel O’Brien
Daniel O’Brien
Chief Executive Officer, X Commercial
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My Databoss has transformed how we handle client identity verification and compliance. It gives us confidence that obligations are being applied consistently, without disrupting how we work.”

Rolf Howard
Rolf Howard
CEO & Commercial Litigation Lawyer, Owen Hodge Lawyers
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My Databoss is a powerful solution that simplifies compliance across AML/CTF, privacy and cybersecurity – making life safer and easier for both professionals and clients.”

Agnieszka Szczepanik
Agnieszka Szczepanik
Founder & MD, LYRA Risk and Compliance
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My Databoss allows us to operationalise AML/CTF requirements at scale. It gives head office oversight, clear escalation pathways and a single source of truth for identity, risk and records while keeping the process simple for agents.”

Brent May
Brent May
Chief Operating Officer (COO), DiJones
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You don’t have to figure this out alone

I'm here to help. Book a complimentary 15-minute AML risk profile assessment and I'll walk you through where your business stands today, what to prioritise and how to operationalise your obligations before 1 July 2026.

– Raji Lal, National Sales Executive

Call: 1300 512 387